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Why do I receive an "Unsupported file type" error message?

RealPlayer could not recognize a file that you tried to access. By default, RealPlayer can play RealAudio, RealVideo, and MPEG files. RealPlayer can also play other media types if the appropriate plug-ins and codecs (compression/decompression systems) are installed.

However, RealPlayer cannot play files that your computer does not recognize. To install the codecs required for your system to recognize other types of files, download and install the media player that was originally designed to play back that media.

To install these codecs for your system, choose one from the following list of media players with commonly-used codecs:

QuickTime Player: Visit Apple's QuickTime site to download.

Windows Media Player: Visit Microsoft's free download site.

Once the codecs are installed, premium users can use the Universal Media Playback feature to play all supported media types with RealPlayer.

To enable Universal Media Playback:

  1. Click and select Preferences...
  2. In the Category area under Content, click Media Types.
  3. Select Make RealPlayer my Universal Media Player.
  4. Click OK.