Release Notes

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Security notifications can be found here: http://service.real.com/realplayer/security/en/

To check your current RealPlayer version number, click > Help > About RealPlayer.

What’s New in RealPlayer

• Private mode—conceal what you download and watch.
• Facebook videos—RealPlayer shows you the videos posted by your Facebook friends, all in one place.
• Numerous other product and security improvements.

New in RealPlayer Plus 15

• Burn HD (high-definition) video to AVCHD discs that can be played on a Blu-ray player.
• Enhanced transfer and conversion—RealPlayer customizes the process for your computer, making transfer speeds up to 100% faster than the free version.

Improvements

Version 15.0.6.14

• Updates for compatibility with Firefox.
• Updates for compatibility with Google Chrome.
• Fixed an issue with viewing certain websites in the RealPlayer browser.

Version 15.0.5.109

• Improved security.
• Improved compatibility with Firefox.
• Fixed an issue with Facebook sharing.
• Fixed an issue with Twitter sharing.
• Fixed an issue affecting Google Chrome that interfered with text entry in Asian languages.

Version 15.0.4.53

• Improved security.
• Improved display of offline Artist Info.
• Improved HTML5 video download in Firefox.
• Fixed an issue that caused an error when changing clips from private to public.
• Added an easy sign-in button for new RealPlayer Plus users.

Version 15.0.3.37

• Fixed a conflict with the iTunes store.

Version 15.0.2.72

• Improved compatibility with Firefox 10.
• Improved security.
• Fixed an issue where cancelling conversion could cause a crash.
• Fixed an issue where certain SMIL presentations failed to play.
• Improved and updated SpeedBit download acceleration.
• Improved calibration for accelerated transfer and conversion.
• Improved DVD burning performance, including several fixes to reduce errors and prevent crashes.
• Improved the quality of 1080p video burned to AVCHD discs.
• Fixed an issue where the Equalizer was unresponsive.

Version 15.0.1.13

• Fixed an issue that caused problems with playback in Rhapsody software.
• Fixed an issue that could block Facebook, Twitter, or YouTube sharing.

Known Issues

Copy to Device

• The Copy to Device feature only works with the devices that appear under the Copy to menu in the Library, RealPlayer Converter, or RealPlayer Downloader.
• Windows attempts to use RealPlayer with Palm devices that are set to "Media Sync" mode. This does not work. Palm devices must be set to "USB drive" mode.
• RealPlayer cannot copy pictures to Apple devices.
• Music that has album art in the Library may not display album art in the To Device tab.
• If you make changes to a connected device's contents outside of RealPlayer, such as creating new folders or deleting files using Windows Explorer, changes will not appear in the From Device tab. Copying may fail. To view changes, disconnect and reconnect the device or restart RealPlayer.

Uploading

• RealPlayer does not allow you to upload videos that already exist on the internet. These files will display a source URL in the Library in either thumbnail or list view.
• Music cannot be shared at this time.

RealPlayer Trimmer

• WMV files that use the MSS2 codec cannot be trimmed.
• Videos from some digital video cameras may not show an audio waveform in the trimmer timeline bar when switching from Thumbnail to Waveform view.
• Videos from some digital video cameras may show green thumbnails in the trimmer timeline bar. This does not affect the actual video trimming.
• It is not possible to trim VOB files at this time.
• If RealPlayer Trimmer is in use when an H.264 codec is installed, RealPlayer Trimmer must be restarted before it will use the codec.
• Saving a picture from a WMV or MP4 will result in a black image.

Video downloading/recording

• In Chrome, the Download This Video button may not be available when multiple tabs are open.
• Firefox versions prior to 3.5.8 are not fully supported. If you have trouble downloading from Firefox, upgrade Firefox.
• Internet Explorer 9 may need to be restarted in order for the Download This Video button to appear.
• If the Download This Video button is not appearing after install, see Customer Support Answer 8883.
• On some websites the Download and Recording function may not work or be available.
• When downloading a video in Firefox with multiple tabs open, the Download This Video button might not appear correctly.
• Cancelling a WMV file background recording may result in an empty video file in the Library.
• The Download button's "Save As" option fails with RealMedia embedded clips.
• The Download button's "Save As" option may cause a crash if used from Internet Explorer 6 or 7 on Windows XP. Clicking the main Download This Video button does not have this issue.
• WebM videos can be downloaded, but cannot be played, converted, or trimmed without installing the WebM DirectShow component.
• The Download This Video button does not always work when playing a video from Facebook Videos.

DVD/VCD Burning

• The maximum duration for a DVD burned in RealPlayer is 120 minutes. The maximum duration for an AVCHD disc burned in RealPlayer is 60 minutes.
• Some computers do not play VCD and SVCD discs.
• If a .mov file is missing length and bitrate information, it will not burn to DVD. Playing the file once before attempting a burn will solve this.
• Burned DVDs may fail to play back in some machines if you select the "Don't include on-screen menus" option.
• Six channel audio is not supported for AVCHD burning at this time. Six channel audio is supported for DVD burning.

DVD Playback

• DVD playback works best in RealPlayer Plus with the Plus DVD playback components installed. On computers without the Plus DVD playback components, DVD playback may not work, or may play only the video with no audio. In these cases, if you wish to play DVDs in RealPlayer you will need to upgrade to RealPlayer Plus and install the Plus DVD playback components.
• Seeking during previews on some DVDs may cause RealPlayer to crash or hang.
• Some DVDs show green bars around the content in Theater Mode. Changing the color space may solve this. Go to > Preferences: DVD. Under Advanced, select RGB.
• Some DVDs burned by RealPlayer will not play on Windows Vista. Changing the color space may solve this. Go to > Preferences: DVD. Under Advanced, select RGB.
• Some DVDs will not play and show a key exchange error. Changing the color space may solve this. Go to > Preferences: DVD. Under Advanced, select RGB.

RealPlayer Converter

• Some files will show a conversion percentage complete in RealPlayer Converter that is higher than 100%.
• Windows Media clips with uncommon frame widths (such as 427 px) may not convert, even though they play in RealPlayer.
• RealPlayer Converter is designed to convert your personal unprotected VOB files from home videos that have one audio track. Converting from VOB files with multiple audio tracks may have unexpected results.
• RealPlayer Converter cannot convert files with content protection.
• Converting videos shot in portrait mode may have unexpected results.
• Files converted from WAV into any other format do not retain Clip Info. This is a limitation of the WAV format.

Miscellaneous

• The Facebook Videos feature on Windows XP requires Internet Explorer 8 or above. If you are unable to sign in to Facebook from the Facebook Videos view, try upgrading Internet Explorer.
• In the Facebook Videos view of the Library, videos from vimeo.com do not display a thumbnail image.
• Comments made on videos in the Facebook Videos view are not saved to Facebook.
• If a blank page appears when you attempt to sign in to RealPlayer Plus 15, see Customer Support Answer 9223.
• Certain .VOB files cannot be played on computers using Windows XP, and can make RealPlayer unresponsive. This is an issue with Windows that has been fixed in Windows Vista and later.
• If a file is copied to a device and then deleted, RealPlayer does not mark the file as new the next time the device is connected. The file can be copied to the device manually.
• Thumbnails for .mov files do not appear in the Library after QuickTime is installed. Over-install RealPlayer to restore the thumbnails.
• AutoPlaylists created in a non-English version of RealPlayer are erased when that RealPlayer is over-installed with an English version of RealPlayer. 
• In Windows Vista with QuickTime 7.6 installed, .mov files can cause a crash if they are played back from certain drives. Copying the files to a different drive solves this issue.
• Fast Forward and Rewind do not work on .flv clips.
• Windows Media Player must be installed in order to use Windows Media files.
• The Crossfade feature does not work with Windows Media files.
• In Windows Vista and Windows 7, visualizations are less active for WMA files.
• In Windows Vista and Windows 7, it is not possible to adjust recording levels when recording from analog sources. This is due to changes in how Windows handles sound cards.
• Certain MP3 players with both MTP and MSC settings display different content for each setting when connected to RealPlayer.
• Music and Video Libraries in Windows 7 do not work as Watched Folders in RealPlayer. Choose individual folders instead.
• Music imported while offline will never download album art.
• Playlists created on some Android devices are not visible to RealPlayer. These devices store playlists in a location that is not accessible from a computer.
• In the Library, the All Media view does not include Pictures.
• Changes made to Clip Info that increase file size, such as adding larger album art, will not be saved while the clip is playing. Try again when the clip is not playing.
• The album art visualization may not work well when music files are dragged onto Now Playing. For the best results, play music from the Library view.

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