Release Notes

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Security notifications can be found here: http://service.real.com/realplayer/security/en/

To check your current RealPlayer version number, click > Help > About RealPlayer.

What’s New in RealPlayer

Simplified device transfer, including picture support.
Sync playlists between your device and your Library.
Import from your camera, phone, or other device to your Library.
View slideshows of your pictures.
Share your pictures on Facebook.
Album art for your music.
Numerous other product and security improvements.

New in RealPlayer Plus:

SpeedBit: faster downloading with RealPlayer Downloader

Improvements

Version 14.0.6.669

Updates for compatibility with Chrome 14.

Version 14.0.6.666

Updates for compatibility with Chrome 13.
Improved support for extended characters in downloaded video titles.
Improved support for downloading RealMedia files.
Improved support for streaming media in Firefox 4 and above.
Fixed an issue where videos downloaded from certain websites would not play after conversion to Apple h.264.

Version 14.0.5.660

Updates for compatibility with Firefox 5.

Version 14.0.3.652

Fixed an issue where it was not possible to access certain online content. If you have been having this problem, please update RealPlayer.

Version 14.0.3.647

Updates for compatibility with the latest Firefox and Chrome browsers.
Improved display of album art when copying music to devices.
Improved performance when seeking backwards within a video.
Fixed an issue where RealPlayer failed to connect to the specified alternate server when the primary server became unavailable.
Fixed an issue where video playback did not follow preferences settings.
Fixed an issue with AAC playback on Windows 7 computers.
Fixed an issue where RealPlayer failed to connect to scalable multicast content.
Fixed an issue where video playback resized RealPlayer.

Version 14.0.2.633

Fixed an issue that caused installation to fail.
Improved album art retrieval.
The bottom row of media in the Library is now fully visible in all views.
Files in RMX format now play.
Improved performance for recording RealVideo streams.
Videos converted to 3GP now have thumbnail images.
Fixed an issue where certain FLV files had no thumbnail image.
Fixed an issue where RealPlayer could crash after clicking the Options button during CD burning.
Fixed an issue that caused an "...unable to load a required component" error with new device profiles.
Fixed an issue with extra password requests for streaming secure content.
Fixed an issue with bookmarks in SMIL presentations.
Fixed an issue where RealPlayer prevented use of new credentials for streaming secure content.

Known Issues

Copy to Device

The Copy to Device feature only works with the devices that appear under the Copy to menu in the Library, RealPlayer Converter, or RealPlayer Downloader.
Windows attempts to use RealPlayer with Palm devices that are set to "Media Sync" mode. This does not work. Palm devices must be set to "USB drive" mode.
RealPlayer cannot copy pictures to Apple devices.
Music that has album art in the Library may not display album art in the To Device tab.
If you make changes to a connected device's contents outside of RealPlayer, such as creating new folders or deleting files using Windows Explorer, changes will not appear in the From Device tab. Copying may fail. To view changes, disconnect and reconnect the device or restart RealPlayer.

Uploading

RealPlayer does not allow you to upload videos that already exist on the internet. These files will display a source URL in the Library in either thumbnail or list view.
Music cannot be shared at this time.

RealPlayer Trimmer

WMV files that use the MSS2 codec cannot be trimmed.
Videos from some digital video cameras may not show an audio waveform in the trimmer timeline bar when switching from Thumbnail to Waveform view.
Videos from some digital video cameras may show green thumbnails in the trimmer timeline bar. This does not affect the actual video trimming.
It is not possible to trim VOB files at this time.
If RealPlayer Trimmer is in use when an H.264 codec is installed, RealPlayer Trimmer must be restarted before it will use the codec.
Saving a picture from a WMV or MP4 will result in a black image.

Video downloading/recording

In Chrome, the Download This Video button may not be available when multiple tabs are open.
Firefox versions prior to 3.5.8 are not fully supported. If you have trouble downloading from Firefox, upgrade Firefox.
Internet Explorer 9 may need to be restarted in order for the Download This Video button to appear.
If the Download This Video button is not appearing after install, see Customer Support Answer 8883.
On some websites the Download and Recording function may not work or be available.
When downloading a video in Firefox with multiple tabs open, the Download This Video button might not appear correctly.
Cancelling a WMV file background recording may result in an empty video file in the Library.
The Download button's "Save As" option fails with RealMedia embedded clips.
The Download button's "Save As" option may cause a crash if used from Internet Explorer 6 or 7 on Windows XP. Clicking the main Download This Video button does not have this issue.
WebM videos can be downloaded, but cannot be played, converted, or trimmed without installing the WebM DirectShow component.

DVD/VCD Burning

The maximum duration for a DVD burned in RealPlayer is 120 minutes.
Some computers do not play VCD and SVCD discs.
If a .mov file is missing length and bitrate information, it will not burn to DVD. Playing the file once before attempting a burn will solve this.
Burned DVDs may fail to play back in some machines if you select the "Don't include on-screen menus" option.

DVD Playback

DVD playback works best in RealPlayer Plus with the Plus DVD playback components installed. On computers without the Plus DVD playback components, DVD playback may not work, or may play only the video with no audio. In these cases, if you wish to play DVDs in RealPlayer you will need to upgrade to RealPlayer Plus and install the Plus DVD playback components.
Seeking during previews on some DVDs may cause RealPlayer to crash or hang.
Some DVDs show green bars around the content in Theater Mode. Changing the color space may solve this. Go to > Preferences: DVD. Under Advanced, select RGB.
Some DVDs burned by RealPlayer will not play on Windows Vista. Changing the color space may solve this. Go to > Preferences: DVD. Under Advanced, select RGB.
Some DVDs will not play and show a key exchange error. Changing the color space may solve this. Go to > Preferences: DVD. Under Advanced, select RGB.

RealPlayer Converter

Some files will show a conversion percentage complete in RealPlayer Converter that is higher than 100%.
Windows Media clips with uncommon frame widths (such as 427 px) may not convert, even though they play in RealPlayer.
RealPlayer Converter is designed to convert your personal unprotected VOB files from home videos that have one audio track. Converting from VOB files with multiple audio tracks may have unexpected results.
RealPlayer Converter cannot convert files with content protection.
Converting videos shot in portrait mode may have unexpected results.
Files converted from WAV into any other format do not retain Clip Info. This is a limitation of the WAV format.

Miscellaneous

If a blank page appears when you attempt to sign in to RealPlayer Plus, see Customer Support Answer 9223.
If a file is copied to a device and then deleted, RealPlayer does not mark the file as new the next time the device is connected. The file can be copied to the device manually.
Thumbnails for .mov files do not appear in the Library after QuickTime is installed. Over-install RealPlayer to restore the thumbnails.
AutoPlaylists created in a non-English version of RealPlayer are erased when that RealPlayer is over-installed with an English version of RealPlayer.
In Windows Vista with QuickTime 7.6 installed, .mov files can cause a crash if they are played back from certain drives. Copying the files to a different drive solves this issue.
Fast Forward and Rewind do not work on .flv clips.
Windows Media Player must be installed in order to use Windows Media files.
The Crossfade feature does not work with Windows Media files.
In Windows Vista and Windows 7, visualizations are less active for WMA files.
In Windows Vista and Windows 7, it is not possible to adjust recording levels when recording from analog sources. This is due to changes in how Windows handles sound cards.
Certain MP3 players with both MTP and MSC settings display different content for each setting when connected to RealPlayer.
Music and Video Libraries in Windows 7 do not work as Watched Folders in RealPlayer. Choose individual folders instead.
Music imported while offline will never download album art.
Playlists created on some Android devices are not visible to RealPlayer. These devices store playlists in a location that is not accessible from a computer.
In the Library, the All Media view does not include Pictures.
Changes made to Clip Info that increase file size, such as adding larger album art, will not be saved while the clip is playing. Try again when the clip is not playing.

Note: Not all services and features are available in all countries. Services and features will be added as they become available.