Release Notes

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To check your current RealPlayer Cloud version number, click > Help > About RealPlayer Cloud.

What’s New in RealPlayer Cloud

• RealPlayer Cloud includes free cloud space
• Upload, download, and watch videos from your cloud space
• New ways to share
• Device sharing over your home network
• Improved library design
• Numerous other product and security improvements

Improvements

Version 17.0.10

• Improved playback in Google Chromecast.
• New option to trim long videos before sharing.

Version 17.0.9

Improvements for stability, ease of maintenance, and a smoother update experience.

Version 17.0.8

• Improved compatibility with Firefox.
• Improved performance with Google Chrome on popular video websites.
• Improved control over device sharing.

Version 17.0.6

• Improved compatibility with Google Chrome.
• Improved support for file names in all languages.

Known Issues

Copy to Device

• The Copy to Device feature only works with the devices that appear under the Copy to menu in the Library, RealPlayer Converter, or RealDownloader.
• If a file is copied to a device and then deleted, RealPlayer Cloud does not mark the file as new the next time the device is connected. The file can be copied to the device manually.
• Windows attempts to use RealPlayer Cloud with Palm devices that are set to "Media Sync" mode. This does not work. Palm devices must be set to "USB drive" mode.
• RealPlayer Cloud cannot copy photos to Apple devices.
• Music that has album art in the Library may not display album art in the To Device tab.
• If you make changes to a connected device's contents outside of RealPlayer Cloud, such as creating new folders or deleting files using Windows Explorer, changes will not appear in the From Device tab. Copying may fail. To view changes, disconnect and reconnect the device or restart RealPlayer Cloud.

RealPlayer Trimmer

• It is not possible to trim WebM files at this time.
• It is not possible to trim MKA files at this time.
• RealPlayer Trimmer does not support subtitles.
• RealPlayer Trimmer features are not fully supported in Windows XP.
• WMV files that use the MSS2 codec cannot be trimmed.
• Videos from some digital video cameras may not show an audio waveform in the trimmer timeline bar when switching from Thumbnail to Waveform view.
• Videos from some digital video cameras may show green thumbnails in the trimmer timeline bar. This does not affect the actual video trimming.
• It is not possible to trim VOB files at this time.
• If RealPlayer Trimmer is in use when an H.264 codec is installed, RealPlayer Trimmer must be restarted before it will use the codec.
• Saving a photo from a WMV or MP4 will result in a black image.

Video downloading/recording

• In Chrome, downloading from vimeo.com can create a WebM file that does not play. To download a video from vimeo.com, click Switch to Flash Player and download as usual.
• Internet Explorer 9 may need to be restarted in order for the Download This Video button to appear.
• If the Download This Video button is not appearing after install, see this Customer Support Answer.
• On some websites the Download and Recording function may not work or be available.
• When downloading a video in Firefox with multiple tabs open, the Download This Video button might not appear correctly.
• Cancelling a WMV file background recording may result in an empty video file in the Library.
• WebM videos can be downloaded, but cannot be played, converted, or trimmed without installing the WebM DirectShow component, or upgrading to RealPlayer Plus 16.
• Within the Facebook Videos view of RealPlayer Cloud, the Download This Video button does not always work.

DVD/VCD Burning

• The maximum duration for a DVD burned in RealPlayer Cloud is 120 minutes. The maximum duration for an AVCHD disc burned in RealPlayer Cloud is 60 minutes.
• Some computers do not play VCD and SVCD discs.
• If a .mov file is missing length and bitrate information, it will not burn to DVD. Playing the file once before attempting a burn will solve this.
• Burned DVDs may fail to play back in some machines if you select the "Don't include on-screen menus" option.
• Six channel audio is not supported for AVCHD burning at this time. Six channel audio is supported for DVD burning.
• DVD burning does not support WebM, MKV, or DivX.

DVD Playback

• DVD playback works best in RealPlayer Cloud Plus with the Plus DVD playback components installed. On computers without the Plus DVD playback components, DVD playback may not work, or may play only the video with no audio. In these cases, if you wish to play DVDs in RealPlayer Cloud you will need to upgrade to RealPlayer Cloud Plus and install the Plus DVD playback components.
• Seeking during previews on some DVDs may cause RealPlayer Cloud to crash or hang.
• Some DVDs show green bars around the content in Theater Mode. Changing the color space may solve this. Go to > Preferences: DVD. Under Advanced, select RGB.
• Some DVDs burned by RealPlayer Cloud will not play on Windows Vista. Changing the color space may solve this. Go to > Preferences: DVD. Under Advanced, select RGB.
• Some DVDs will not play and show a key exchange error. Changing the color space may solve this. Go to > Preferences: DVD. Under Advanced, select RGB.

RealPlayer Converter

• At this time, RealPlayer Converter does not support resolutions higher than 1080p.
• At this time, RealPlayer Converter does not support conversion of MKV files that use the MPEG-1 codec.
• Some files will show a conversion percentage complete in RealPlayer Converter that is higher than 100%.
• Windows Media clips with uncommon frame widths (such as 427 px) may not convert, even though they play in RealPlayer Cloud.
• RealPlayer Converter is designed to convert your personal unprotected VOB files from home videos that have one audio track. Converting from VOB files with multiple audio tracks may have unexpected results.
• RealPlayer Converter cannot convert files with content protection.
• Converting videos shot in portrait mode may have unexpected results.
• Files converted from WAV into any other format do not retain Clip Info. This is a limitation of the WAV format.

Miscellaneous

• RealPlayer Cloud does not support multiple audio tracks in AVI files. Playing these files may have unexpected results.
• The Facebook Videos log-in window does not close automatically when log in is complete. You can close or minimize the window manually.
• After dragging and dropping multiple files onto the Library, the view may not refresh. To see your new media in the Library, visit another area such as Now Playing then return to the Library.
• Scan Disk for Media does not find WebM files. Downloaded WebM files will automatically appear in the Library, and you can still add WebM files to the Library manually.
• Thumbnails for .mov files do not appear in the Library after QuickTime is installed. Over-install RealPlayer Cloud to restore the thumbnails.
• AutoPlaylists created in a non-English version of RealPlayer Cloud are erased when that RealPlayer Cloud is over-installed with an English version of RealPlayer Cloud. 
• Fast Forward and Rewind do not work on .flv clips.
• Windows Media Player must be installed in order to use Windows Media files.
• The Crossfade feature does not work with Windows Media files.
• It is not possible to adjust recording levels when recording from analog sources. This is due to changes in how Windows handles sound cards.
• Certain MP3 players with both MTP and MSC settings display different content for each setting when connected to RealPlayer Cloud.
• Music and Video Libraries in Windows 7 do not work as Watched Folders in RealPlayer Cloud. Choose individual folders instead.
• Music imported while offline will never download album art.
• Playlists created on some Android devices are not visible to RealPlayer Cloud. These devices store playlists in a location that is not accessible from a computer.
• In the Library, the All Media view does not include Photos.
• Changes made to Clip Info that increase file size, such as adding larger album art, will not be saved while the clip is playing. Try again when the clip is not playing.
• The album art visualization may not work well when music files are dragged onto Now Playing. For the best results, play music from the Library view.

Licenses

This application contains a software library licensed from MediaInfo which enables display of the most relevant technical and tag data for video and audio files. The license is as follows:

MediaInfo(Lib) License

Version 1.2, 6 August 2012

Copyright 2002-2012 MediaArea.net SARL. All rights reserved.

Redistribution and use in source and binary forms, without modification, are permitted provided that the following conditions are met:

1. 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

Redistribution and use in source and binary forms, with modification, are permitted provided that the GNU Library General Public License as published by the Free Software Foundation, either version 2 of the License, or any later version is met.

Dynamic or static linking to this software are not deemed a modification.

THIS SOFTWARE IS PROVIDED BY MEDIAAREA.NET SARL "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL MEDIAAREA.NET OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

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