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If a download fails

If a download fails, RealDownloader will usually show you a message saying why. For example, if the video is Digital Rights Management (DRM) protected, you will get a message stating that the owner of the content does not allow recording.

If a download times out, there will be a Retry button on RealDownloader.

If a download fails repeatedly, or the Download This Video button does not appear, it may be the website. Try a test video.