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Troubleshooting

Everyone needs help at some time. We have included the answers to some common issues in this file. Use Search or check under Troubleshooting in the Table of Contents, on the left.

To Reset to Default Installation

If RealPlayer refuses to launch or behaves erratically, you can delete its settings and reset them to the newly-installed condition. Usually, this will solve most problems.

To reset your RealPlayer, select Help > Reset RealPlayer from your RealPlayer menu bar. When the dialog appears, click Reset to remove the current player preferences and answer the Installation Wizard questions. To restore the default settings, change nothing.

Resetting RealPlayer will cause all Preferences settings to be lost, and will sign you out of any services such as SuperPass.

Customer and Technical Support

More help is always available from Technical Support, RealNetworks' Knowledge Base, and FAQs at: http://real.custhelp.com/.