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Release Notes
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What’s New in RealPlayer SP 1.0
- Windows 7 and 64-bit compatible.
- Download videos from thousands of websites with the improved RealPlayer Downloader.
- Convert and copy videos to portable devices including iPod, iPhone, BlackBerry, PSP, and more.
- Share links to videos you download on Twitter and Facebook
- Numerous other product improvements.
New in RealPlayer SP Plus:
RealPlayer SP Plus is a free upgrade for RealPlayer 11 Plus customers.
- Convert videos to high-quality H.264 format.
- Burn DVDs up to 120 minutes in length.
- Play DVDs without 3rd party decoder software.
Improvements
Version 1.0.5
- Improved handling of URL shortening errors in Twitter posts.
Version 1.0.3
- The Download This Video button now works with Firefox 3.5.4 .
Version 1.0.2
- .qcp files can now be imported into My Library.
- Fixed an issue where some SMIL presentations did not properly display multimedia elements in Firefox and Google Chrome browsers.
Version 1.0.1
- RealPlayer now consistently comes to the front of the window stack when clicked.
- Scan Disk for Media now ignores the AppData folders on Windows 7, unless the Include system folders option is selected.
- Keyboard shortcuts in the Burn area now affect the Burn list correctly.
- Improved thumbnail generation for .flv files.
- Fixed the display of My Library video thumbnail overlays, and improved their mouse click response.
- Fixed a possible crash caused by attempting to burn video with an incompatible drive connected.
Known Issues
Copy to Device
The Copy to Device feature only works with the devices that appear under the Copy to menu in My Library or RealPlayer Downloader.
Your cell phone needs to be set to USB Mass Storage mode in order for RealPlayer Converter to copy files to it. Most phones will require a memory card (usually an SD or Micro SD card) in order for RealPlayer to copy videos to it. See RealPlayer Converter help, your cell phone help files or user manual for instructions.
Sharing
Only videos that have been downloaded with RealPlayer can be shared. These files will display a source URL in My Library in either thumbnail or list view.
Video downloading/recording
- If the Download This Video button is not appearing after install, see Customer Support Answer 7303.
- On some websites the Download and Recording function may not work or be available.
- When downloading a video in Firefox with multiple tabs open, the Download This Video button might not appear correctly.
- Cancelling a WMV file background recording may result in an empty video file in My Library.
- The Download button's "Save As" option fails with RealMedia embedded clips.
- The Download button's "Save As" option may cause a crash if used from Internet Explorer 6 or 7 on Windows XP. Clicking the main Download This Video button does not have this issue.
DVD/VCD Burning
- The maximum duration for a DVD burned in RealPlayer is 120 minutes.
- Some computers do not play VCD and SVCD discs.
- If a .mov file is missing length and bitrate information, it will not burn to DVD. Playing the file once before attempting a burn will solve this.
- Burned DVDs may fail to play back in some machines if you select the "Don't include on-screen menus" option.
- Files with the extension .3gp or.3g2 will not burn to DVD.
DVD Playback
- DVD playback will not function in Windows Vista Home and Vista Business unless there is a compatible 3rd party MPEG2 decoder component or RealPlayer Plusinstalled.
- Seeking during previews on some DVDs may cause RealPlayer to crash or hang.
- Some DVDs show green bars around the content in Theater Mode. Changing the color space may solve this. Go to Tools > Preferences: DVD. Under Advanced, select RGB.
- Some DVDs burned by RealPlayer SP will not play on Windows Vista. Changing the color space may solve this. Go to Tools > Preferences: DVD. Under Advanced, select RGB.
- Some DVDs will not play and show a key exchange error. Changing the color space may solve this. Go to Tools > Preferences: DVD. Under Advanced, select RGB.
Miscellaneous
- Thumbnails for .mov files do not appear in My Library after QuickTime is installed. Over-install RealPlayer to restore the thumbnails.
- AutoPlaylists created in a non-English version of RealPlayer are erased when that RealPlayer is over-installed with an English version of RealPlayer.
- Some portable device firmware is not compatible with renaming a playlist on the device.
- Some files will show a conversion percentage complete in RealPlayer Converter that is higher than 100%.
- Windows Media clips with uncommon frame widths (such as 427 px) may not convert, even though they play in RealPlayer.
- In Windows Vista with QuickTime 7.6 installed, .mov files can cause a crash if they are played back from certain drives. Copying the files to a different drive solves this issue.
- Fast Forward and Rewind do not work on .flv clips.
Not all services and features are available in all countries.
Services and features will be added as they become available.
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