Troubleshooting

We have included the answers to some common issues in this file. See the Troubleshooting book in the Table of Contents in the left pane for a list of topics.

First steps

If you are a RealPlayer Plus 16 user and are having trouble with Plus features, confirm that you are signed in. Am I signed in?

Make sure you have the latest version of RealPlayer Cloud.

1. The latest version number is listed in the Release Notes.
2. To check your current RealPlayer Cloud version number, click the Help menu, then About RealPlayer Cloud.
3. If you have an older version, go to http://www.real.com and download the latest RealPlayer Cloud.

If you need more information

RealPlayer Cloud Customer Support — An online Knowledge Base and FAQ database where you can ask questions and receive answers on a vast range of RealPlayer Cloud technical or "How do I do this?" issues. From here you can also access other areas of RealNetworks Customer Support on various topics.

For the latest information about RealNetworks products, visit the RealNetworks home page:  http://www.real.com.

See Also

The RealPlayer Cloud Release Notes may have additional information about known issues and solutions.

What you can and cannot do with your Apple device

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